Careers at Reflex

At Reflex, our people are at the heart of everything we do.

We believe our employees are our most valuable asset, and their contributions are what make our achievements possible.

The Reflex Group

UK’s Largest Labelling & Packaging Solution Specialists

Founded in 2002, The Reflex Group is the UK’s largest label and packaging manufacturer, trusted by leading global brands in the food, beverage, pharmaceutical, health & beauty, and household product sectors.

Our mission is to build on our history of product excellence and technology innovation to provide the highest quality and most cost effective packaging produced on our state-of-the-art machinery. We will continue to be the most sustainable packaging company both financially and environmentally.

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Latest Jobs

Apprentice Customer Service Representative

United Kingdom

Apprentice Customer Service Representative About Reflex Group: Established in 2002, Reflex Group is the UK’s largest privately-owned print and packaging company. With over 900 employees operating across multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model. Location: Barwell, UK Position Type: Full-Time, Permanent Shift Pattern: : Monday to Friday, 8:30am – 17:00pm Role Overview: Reflex Labels is seeking a self-driven and motivated Trainee Customer Service Representative to join our team in Barwell. This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations. Key Responsibilities Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner. Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels. Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products. Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained. Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers’ needs are fully satisfied. Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions. Required Skills & Experience Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike. Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment. Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach. Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts. Full training will be given through apprenticeship scheme.

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Digital Press Operator

United Kingdom

Digital Press Operator Location: Barwell, UK Position Type: Full-Time, Permanent Shift Pattern: Monday to Friday 21:00- 06:00 About the Role We are looking for a production and quality focused Digital Printer to work in a high volume and demanding environment. The role requires a meticulous, hard-working individual with a keen eye to detail. You will show an admirable work ethic and be committed to delivering each job to the highest of standards. Key Responsibilities Operate and maintain digital printing presses (HP Digital or Screen Ink Jet preferred, but not essential). Ensure accurate colour reproduction and high-quality output across all jobs. Manage workflow effectively to meet tight production deadlines. Follow established procedures and processes independently. Perform routine maintenance and troubleshoot press issues as needed. Collaborate with team members to ensure smooth production operations. Required Skills & Experience Minimum 3 years’ experience in a busy digital print production environment. Strong eye for colour and detail, with a flexible approach to work. Ability to work under pressure and meet strict deadlines. Excellent job management and organisational skills. Good standard of education and competent computer literacy. Able to follow procedures and processes independently

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Inspection Finisher/ Rewind Operator

Grimsby

Inspection Finisher/ Rewind Operator Location: Grimsby, UK Position Type: Full-Time, Permanent Working Hours: rotating shift pattern of week 1: 6.00 – 14.00 Monday to Friday, week 2: 22.00 – 6.00 Sunday to Thursday and 14.00 – 22.00 Monday to Friday Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 1000 employees operating globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic. The company has opportunities for an Inspection Finisher working in our Reflex Label site in Grimsby. Roles and Responsibilities As an Inspection Finishing Operator, your duties include ensuring that the rolls of paper are wound to specified lengths on the required core. Paper from the master roll, will be fed into a rewind machine that will measure off the lengths required for the finished roll. The finished reels will then be removed from the rewin machine and labelled with the relevant core and reel end information. Your job also includes maintenance and calibration of your equipment. Roles and Responsibilities * Loading of specified master reels according to job bag and reel identification labels * Printing of inner and outer core and any other customer required traceability label requirements * Selection and fixing of correct mandrel according to customer specification * Sourcing of correct core size according to customer specification * Setting of blades to slit reels to the relevant width, ensuring health and safety procedures are followed * Use of AVT inspection to ensure removal of any substandard quality print within the master reels * Maintaining the quality of the slitting of the finished reels throughout the run * Ensuring all reels are fully labelled according to both Company and customer requirements * Ensuring the line clearance procedure is thoroughly followed after each job and line clearance join retained each time Required Skills & Experience: * Excellent verbal communication, interpersonal, and customer service skills * Ability to operate or to quickly learn to operate various printing machines and related software * Ability to follow instructions * Excellent organisational skills and attention to detail * Experience working within a team with a good standard of communication * Experienced Inspection Finisher

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Digicon Operator

Grimsby

Digicon Operator Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 1000 employees operating globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic. The company has opportunities for a Digicon Operator. Location: Grimsby. UK Position Type: Full-Time, Permanent Shift Pattern: Rotating shift pattern of week 1: 6.00 – 14.00 Monday to Friday, week 2: 22.00 – 6.00 Sunday to Thursday and 14.00 – 22.00 Monday to Friday Role Overview As a digicon operator you will be operating of finishing equipment producing finished labels in compliance with company operating procedures. Ensure machinery runs at a maximum output, bearing in mind quality, machinery limitations and health and safety. Roles and Responsibilities * Operating of finishing equipment producing finished labels in compliance with company operating procedures * Ensure machinery runs at a maximum output, bearing in mind quality, machinery limitations and health and safety * Adopt a “pitstop” mentality to reduce change over times, fully utilise and organise press assistants and co-operate with staggered break times to increase run time against downtime. * Proactively manage presses to achieve the best quality levels ensuring that all paperwork is completed and up to date and ensures traceability * Ensure maximum material utilisation and a reduction of wastage of all materials including inks * Ensure machine is left in a safe manner for your shift opposite and any issues communicated clearly * Co-operation with all company systems including health and safety, IS09001, BRC accreditations and all paperwork systems * Detail all press specifications and technical details which are required to produce jobs environment; * Cooperate and participate in continual improvements to the press and wider company environment; * Carry out general duties which may include packing, sheeting and any other duties that may be required. Required Skills & Experience * Excellent verbal communication, interpersonal, and customer service skills * Ability to operate or to quickly learn to operate various printing machines and related software * Ability to follow instructions * Excellent organisational skills and attention to detail * Experience working within a team with a good standard of communication * Digital finishing experience preferred – ABG, BAR, Grafotronic etc

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Flexographic Printer

Leicester

Flexographic Printer Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 1000 employees across 22 sites in the UK and Europe. The company prides itself on quality, efficiency, ethics, and low environmental impact whilst being innovative and dynamic. The company has an opportunity for an experienced Flexographic Printer at our site in Leicester. Location: Leicester, UK Position Type: Full-Time, Permanent Shift Pattern: A rotating shift pattern of week 1: 6.00 – 14.00 Monday to Friday and week 2: 14.00 – 22.00 Monday to Friday Roles and Responsibilities A flexographic Printer job requires you to manage flexographic printing machines such as a 4-colour narrow web Mark Andy flexographic press. You usually prepare the press for printing and troubleshoot any issues during printing. Monitor printing processes of presses to maintain specified operating levels and to detect malfunctions, adjusting as necessary. Maintain inks according to types of material being printed and work order specifications. Roles and Responsibilities To ensure all printing tasks are carried out to high standards and that the standards are maintained. To operate and maintain production speeds on your shift and setting times to targets and record / report in areas where this is not possible. To work constantly towards production improvements in methods, to eliminate potential quality problems and reduce downtime. To liaise with the supervisor and the production manager to achieve best possible machine utilisation with minimum wastage, while ensuring excellent quality, at best possible delivery dates. Work as part of a team supporting colleagues and sharing information. To follow all aspects of Quality Control and Quality Assurance in the Production Department and ensure accurate records are maintained. To ensure your teamwork and maintain safe working systems to ensure personnel are kept free from injury and operations are safe and efficient. Ensure collaborative working within the Production Department via good communication. Required Skills & Experience: Excellent verbal communication, interpersonal, and customer service skills. Ability to operate or to quickly learn to operate various printing machines and related software. Ability to follow instructions. Excellent organizational skills and attention to detail. Experience in Printing Experience meeting SEDEX and ETI Requirements (not essential) Experience working within a team with a good standard of communication

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Commercial and Technical Administrator

Tonbridge

Commercial and Technical Administrator (Progressive ID) Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 1000 employees operating globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic. Location: Tonbridge, Kent . UK Position Type: Full-Time, Permanent Shift Pattern: Monday to Friday 09:00am-17:00pm Role Overview Progressive ID (part of the Reflex Group) has an opportunity for a technically aware telephone support - admin person who is interested in understanding and solving customers queries and questions on our range of products. The role would suit someone with an enquiring mind who enjoys interacting with customers and suppliers and help our customers solve their problems. Following training you will be one of the main points of customer contact for both internal and external customers providing technical support advice and pricing. Roles and Responsibilities Act as a trusted advisor on the technical and commercial aspects of our products and services. Provide timely and accurate support to customers, addressing inquiries and resolving issues effectively. Identify customer needs and propose tailored solutions, creating opportunities for additional sales. Communicate proactively with customers to understand requirements and ensure satisfaction. Process customer orders in line with On Time In Full (OTIF) performance standards. Collaborate with internal teams to ensure seamless service delivery and maintain strong customer relationships. Required Skills & Experience: Excellent telephone manner and interpersonal skills. Strong verbal and written communication abilities. Self-motivated with a proactive approach to problem-solving. Resilient and able to work effectively under pressure. Commercial awareness and ability to identify business opportunities. Good numerical skills and attention to detail. Nice to Have: Experience in fresh produce industry, quality control or technical Bilingual, Eastern European Own Transport (car)

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Technical Sales Manager

Boston

Job Title: Internal Technical / Commercial / Sales Manager Hours of Work: 37.5 per week, Monday to Friday 9.00am – 5.00pm Established in 2002, the Reflex Group is the largest privately owned print and packaging company in the UK having grown to over 900 employees operating from multiple sites globally. The company prides itself on quality, efficiency, ethics, and low environmental impact whilst being innovative and dynamic. Reflex Systems (part of the Reflex Group) has an opportunity for an internal technically / commercially aware sales manager who is interested in understanding and solving customers queries and questions on our range of products, label printers, labelling software, labelling machinery and warehouse management products, The role would suit someone with an enquiring mind who enjoys interacting with customers and suppliers to help our customers solve their problems, arrange quotations, and manage the supply and installation of new equipment. Internal position based at our offices in Swineshead Lincolnshire. Description Following training you will be one of the main points of customer contact for both internal and external customers providing technical support and advice, pricing and creating technical and sales proposals for our customers. Duties * Understand the range of products, working on the technical and commercial side to identify, advise & support customers with any questions that arise. * Identify / source solutions and create sales opportunities for the promotion of our products. * Communicate with customers to understand their requirements for hardware / software projects valued between £1,000 - £100,000. * Manage projects both technically and commercially to completion. * Ensure timely sign off and invoicing. * Maintain a range of operator’s product manuals for our entire range of products. * Work with suppliers both UK and overseas to ensure projects are managed to customer satisfaction. Skills Required Good telephone manner Self-motivated Resilience Strong communication skills – both verbal and written Technical, process and commercial awareness. Numerical skills

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Reprographic Mac Operator – Graphic Brands

United Kingdom

Reprographic Mac Operator – Graphic Brands Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees operating globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic. The company has opportunities for a Reprographic Mac Operator working in our Graphic Brands site in Ossett. Roles and Responsibilities Working from print specs, preparation of files for both Flexo and Digital. Stepping and QC of files for output to Flexographic plate and Digital Press. QC of own and colleagues single unit and stepped files Requirements: * Experienced reprographic operator * Experience with BWS brands (Beer, Wine, Spirits) * Experience in file preparation for both Flexo and Digital * Experience with Adobe Illustrator and Photoshop * Ideally experience of Esko AE and workflows * Ability to work to deadlines in a fast moving environment Salary – dependent on experience Working hours - 9-5 Monday to Friday with an expectation to work overtime to meet the business demands when required.

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Flexographic Printer - Kilmarnock

Kilmarnock

Flexographic Printer Location: Kilmarnock Contract: Permanent Hours: Full Time Shift Pattern: Continental Shift Pattern of 3 x 12 hour shifts per week, days and nights Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees across 22 sites in the UK and Europe. The company prides itself on quality, efficiency, ethics, and low environmental impact whilst being innovative and dynamic. The company has an opportunity for an experienced Flexographic Printer at our site in Kilmarnock. **Roles and Responsibilities ** A flexographic Printer job requires you to manage flexographic printing machines such as an 10 colour narrow web servo-driven flexographic press press. You usually prepare the press for printing and troubleshoot any issues during printing. Monitor printing processes of presses to maintain specified operating levels and to detect malfunctions, adjusting as necessary. Maintain inks and solvents according to types of material being printed and work order specifications. Tasks * To ensure all printing tasks are carried out to high standards and that the standards are maintained. * To operate and maintain production speeds on your shift and setting times to targets and record / report in areas where this is not possible. * To work constantly towards production improvements in methods, to eliminate potential quality problems and reduce downtime. * To liaise with the production manager to achieve best possible machine utilisation with minimum wastage, while ensuring excellent quality, at best possible delivery dates. * Work as part of a team supporting colleagues and sharing information. * To follow all aspects of Quality Control and Quality Assurance in the Print Department and ensure accurate records are maintained. * To ensure your teamwork and maintain safe working systems to ensure personnel are kept free from injury and operations are safe and efficient. * Ensure collaborative working within the Print Department via good communication. Skills * Excellent verbal communication, interpersonal, and customer service skills. * Ability to operate or to quickly learn to operate various printing machines and related software. * Ability to follow instructions. * Excellent organizational skills and attention to detail. * Experience in Flexographic Printing * Experience meeting SEDEX and ETI Requirements (not essential) * Experience working within a team with a good standard of communication * Experienced Flexographic Printer

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Join The Reflex Group

Our employees are our most important and greatest asset

At Reflex, we invest in our employees because we know their success drives ours. Every voice matters, and every contribution helps shape our future. Join us, and be part of something bigger.

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