Job Title: Internal Technical / Commercial / Sales Manager

Hours of Work: 37.5 per week, Monday to Friday 9.00am – 5.00pm

Established in 2002, the Reflex Group is the largest privately owned print and packaging company in the UK having grown to over 900 employees operating from multiple sites globally.  The company prides itself on quality, efficiency, ethics, and low environmental impact whilst being innovative and dynamic.  

Reflex Systems (part of the Reflex Group) has an opportunity for an internal technically / commercially aware sales manager who is interested in understanding and solving customers queries and questions on our range of products, label printers, labelling software, labelling machinery and warehouse management products,

The role would suit someone with an enquiring mind who enjoys interacting with customers and suppliers to help our customers solve their problems, arrange quotations, and manage the supply and installation of new equipment. 

Internal position based at our offices in Swineshead Lincolnshire.  

Description

Following training you will be one of the main points of customer contact for both internal and external customers providing technical support and advice, pricing and creating technical and sales proposals for our customers.  

Duties 

*         Understand the range of products, working on the technical and commercial side to identify, advise & support customers with any questions that arise. 

*         Identify / source solutions and create sales opportunities for the promotion of our products.  

*         Communicate with customers to understand their requirements for hardware / software projects valued between £1,000 - £100,000.

*         Manage projects both technically and commercially to completion.

*         Ensure timely sign off and invoicing.

*         Maintain a range of operator’s product manuals for our entire range of products.

*         Work with suppliers both UK and overseas to ensure projects are managed to customer satisfaction.

Skills Required

Good telephone manner 

Self-motivated  

Resilience 

Strong communication skills – both verbal and written 

Technical, process and commercial awareness. 

Numerical skills