Commercial and Technical Administrator (Progressive ID) 

Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 1000 employees operating globally.  The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic.

Location: Tonbridge, Kent . UK

Position Type: Full-Time, Permanent

Shift Pattern: Monday to Friday 09:00am-17:00pm

Role Overview 

Progressive ID (part of the Reflex Group) has an opportunity for a technically aware telephone support - admin person who is interested in understanding and solving customers queries and questions on our range of products.

The role would suit someone with an enquiring mind who enjoys interacting with customers and suppliers and help our customers solve their problems.

Following training you will be one of the main points of customer contact for both internal and external customers providing technical support advice and pricing.

Roles and Responsibilities 

• Act as a trusted advisor on the technical and commercial aspects of our products and services.

• Provide timely and accurate support to customers, addressing inquiries and resolving issues effectively.

• Identify customer needs and propose tailored solutions, creating opportunities for additional sales.

• Communicate proactively with customers to understand requirements and ensure satisfaction.

• Process customer orders in line with On Time In Full (OTIF) performance standards.

• Collaborate with internal teams to ensure seamless service delivery and maintain strong customer relationships.

Required Skills & Experience: 

• Excellent telephone manner and interpersonal skills.

• Strong verbal and written communication abilities.

• Self-motivated with a proactive approach to problem-solving.

• Resilient and able to work effectively under pressure.

• Commercial awareness and ability to identify business opportunities.

• Good numerical skills and attention to detail.

Nice to Have:  

• Experience in fresh produce industry, quality control or technical

• Bilingual, Eastern European

• Own Transport (car)